Blog

Product Returns

Product Returns – Due to Change of Mind We understand that you might want to return your purchases for something more suitable! To help you shop without any worry, we offer returns for customers who request for returns within 14 days of the “Order Delivered” date. Simply contact us via WhatsApp to open a request. […]

Product Damages and Incorrect Items

Product Damages Product damages are rare but they do occur as a result of damages sustained during the delivery process by our logistic partners. Simply contact us via WhatsApp to open a request. Please include photos (crisp and clear) or videos of the damaged products for our reference. To obtain clear photos, please move closer […]

Refunds

Refund Methods Refunds via debit/credit card are currently not available for returns in order to minimise unnecessary transaction fees by banks and payment gateways. If there are any refunds to be issued, we will refund you via PayNow or store-credit equivalent to the returned item(s). In-store credits (coins) do not have an expiration date. Check […]

Delivery Address Issues

Change of delivery address after making payment To ensure that you receive your order promptly without any complications, please provide us with a full and accurate shipping address that includes: If you have entered an incorrect address, contact us as soon as possible via our support chat and we will do our best to update […]

How I can I track my parcel?

Tracking your parcel / order via my account interface or Tracking Page You may track your parcel under your orders section. On ‘My Orders’ page, click ‘View’, to view the details of your orders. Your tracking number will be listed above your order details. You may click on your tracking number to track your order, […]

Order Statuses

Here are the few statuses your order usually encounters

When can I expect my order to arrive?

Delivery Timeline by Singapore Local Couriers Express Delivery – Expected delivery to be between 1-3 working days, starting from the day AFTER order is marked as shipped (Tracking Number assigned) Standard Delivery – Expected delivery to be between 2-7 working days, starting from the day AFTER order is marked as shipped (Tracking Number assigned) Self-Collection […]