Product Returns – Due to Change of Mind
We understand that you might want to return your purchases for something more suitable!
To help you shop without any worry, we offer returns for customers who request for returns within 14 days of the “Order Delivered” date.
Simply contact us via WhatsApp to open a request.
Delivery fees will not be covered by us for Change of Mind related reasons… i.e Option 1.1, 1.2 and 1.3 (see below).
Returned products that are received in good condition and approved by us will be offered full refunds via our in-store credits (coins).
1.1 – Returns by Seller arranged courier
We offer returns for local purchases (Singapore) by door to door delivery from $4.30 onwards via Qxpress or other local couriers.
You will be required to print out an Airway Bill (AWB). If you do not have a printer, you may look for any printing shop near you. Air waybills can be printed out in black and white. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender’s copy for reference (if applicable).
We will get back to you regarding return details upon approval of your return request.
1.2 – Returns via Buyer-arranged delivery
Buyers may choose to:
a) arrange for their own delivery to return the products to us, or…
b) self drop-off the products at our retail collection centre @ 279 Balestier Road, Balestier Point, #02-01, S329727.
We will get back to you regarding return details upon approval of your return request.
To ensure that all returns are handled smoothly:
Please ensure that returning item(s) are in their original condition and packaging. We may refuse returns that are damaged or in poor condition.
Returns will be provided with in-store credit (coins) as cash refunds are unavailable at the moment. These credits are available storewide & have no expiry!
Lastly, each order is entitled to 1 return request. You may return multiple items in that one request!
Product Returns – Due to Damaged Items or Incorrect Items
For Damaged Items and Incorrect items, we offer returns for local purchases (Singapore) via door to door delivery for free via tracked courier services, our own appointed drivers or buyer-arranged delivery/drop-off within 14 days of the “Order Shipped” date.
You will need to provide our support agent with photos or video evidence of the damaged product via the return/request page.
Subsequently, our support team will investigate your case with our evidence, as well as liaise with logistic delivery couriers, before proceeding to arrange for returns or refunds.
Delivery fees will be covered by us for Option 2.1, 2.2 and 2.3 (see below). We will provide you with in-store credits to compensate you for the delivery charges!
2.1 – Returns by Seller arranged courier
You will be required to print out an Airway Bill (AWB). If you do not have a printer, you may look for any printing shop near you. Air waybills can be printed out in black and white. Cut it according to the dotted lines given and attach it to your parcel.
2.2 – Returns by Seller’s appointed driver (Seller arranged)
This is only arranged for orders that include bulky items (total parcel size [length + width + height] exceeds 160cm) or total items weight >15kg.
2.3 – Returns via Buyer-arranged delivery (maximum $5 value)
Buyers may choose to:
a) arrange for their own delivery to return the products to us, or…
b) self drop-off the products at our retail location @ 279 Balestier Road, Balestier Point, #02-01, S329727.
We will reimburse a maximum of $5SGD via in-store credits (coins) for buyer-arranged delivery.
Simply message us during your return/refund request and we will get back to you regarding return details!
To ensure that all returns are handled smoothly:
Please ensure that returning item(s) are in their original condition and packaging. We may refuse returns that are damaged or in poor condition.
Returns will be provided with in-store credit as cash refunds are unavailable at the moment. These credits are available storewide & have no expiry!
Lastly, each order is entitled to 1 return request. You may return multiple items in that one request!