Product Returns – Due to Change of Mind We understand that you might want to return your purchases for something more suitable! To help you shop without any worry, we offer returns for customers who request for returns within 14 days of the “Order Delivered” date. Simply contact us via WhatsApp to open a request. […]
Returns & Refunds
Product Damages and Incorrect Items
Product Damages Product damages are rare but they do occur as a result of damages sustained during the delivery process by our logistic partners. Simply contact us via WhatsApp to open a request. Please include photos (crisp and clear) or videos of the damaged products for our reference. To obtain clear photos, please move closer […]
Refunds
Refund Methods Refunds via debit/credit card are currently not available for returns in order to minimise unnecessary transaction fees by banks and payment gateways. If there are any refunds to be issued, we will refund you via PayNow or store-credit equivalent to the returned item(s). In-store credits (coins) do not have an expiration date. Check […]