Product Damages
Product damages are rare but they do occur as a result of damages sustained during the delivery process by our logistic partners.
Simply contact us via WhatsApp to open a request.
Please include photos (crisp and clear) or videos of the damaged products for our reference.
To obtain clear photos, please move closer to the object to take a photo (~30 to 50cm is a good distance)
If we require you to return the product back to us:
1) For buyer arranged return via courier, we will provide you with in-store credits (coins) to compensate you for the delivery charges! (Maximum of $4.20)
2) Buyer may also choose to return our products to our collection point as well
In-store credits (coins) will be issued out for refund and compensation of return fees (with valid courier receipts and relevant proof of delivery) upon confirmation of product returns.
Incorrect Items received
Incorrect items are rare but they may also occur. Our fulfilment team will perform a thorough quality check before sending them out.
If there are any incorrect packed products, please open a Return/Refund request from your order details’ page within 14 days of the Order Delivered date and we will be happy to assist you.
Please include photos of the incorrect items and your order ID for our reference.
If we require you to return the product back to us:
1) For buyer arranged return via courier, we will provide you with in-store credits (coins) to compensate you for the delivery charges! (Maximum of $4.20)
2) Buyer may also choose to return our products to our collection point as well.
In-store credits (coins) will be issued out for refund and compensation of return fees (with valid courier receipts and relevant proof of delivery) upon confirmation of product returns.
Returns for Damaged or Incorrect Items
For Damaged Items and Incorrect items, we offer returns for local purchases (Singapore) via buyer arranged courier services, or our own appointed drivers or buyer-arranged delivery/drop-off within 14 days of the “Order Shipped” date.
You may open a Return/Refund request from your order details’ page
You will need to provide our support agent with photos or video evidence of the damaged product.
Subsequently, our support team will investigate your case with our evidence before proceeding to arrange for returns or refunds.
Delivery fees will be covered by us for Option 2.1 and 2.2 (see below). We will provide you with in-store credits to compensate you for the delivery charges (maximum of $4.50)!
2.1 – Returns by Seller’s appointed driver (Seller arranged)
This is only arranged for orders that include bulky items (total parcel size [length + width + height] exceeds 160cm) or total items weight >15kg.
2.2 – Returns via Buyer-arranged delivery (maximum $4.50 value)
Buyers may choose to arrange for their own delivery to return the products to us, or simply drop-off the products at our retail location @ 279 Balestier Road, Balestier Point, #02-01, S329727.
We will reimburse a maximum of $4.50 via in-store credits (coins) for buyer-arranged delivery.
2.3 – Returns @ our collection point(s)
Buyers may also return our products at our collection points listed below:
1) Collection Point @ Balestier Point( 279 Balestier Road, Balestier Point, #02-01, S329727): Mon-Fri 3.30PM-10.30PM, Sun 2PM-4PM, by appointment only. Make appointment for BALESTIER POINT HERE!
2) Collection Point @ Bukit Batok Industrial Park (2022 Bukit Batok Street 23): Make appointment for Bukit Batok Industrial Park here!
To ensure that all returns are handled smoothly:
Please ensure that returning item(s) are in their original condition and packaging. We may refuse returns that are damaged or in poor condition.
Returns will be provided with in-store credit as cash refunds are unavailable at the moment. These credits are available storewide & have no expiry!
Lastly, each order is entitled to 1 return request. You may return partial orders / multiple items in that one request!